1) Sign into your on-line account and click on “My Classes”  

2) Find the class you are canceling and click "Change”   

3) Click on the box in front of the registered names.

4) Click "cancel" to cancel that reservation

5) The amount you spent will automatically go into your online account as "credit" and this credit can be used to schedule a future class

Reservations can only be cancelled and/or rescheduled within our 3 day (72 hour) cancellation policy time-frame.  After that time-frame, you will not receive credit. 

 

We have a full cocktail bar (wine, beer, spirits).

Your gift certificate will have instructions on it on how to redeem it in our system.  You will need to enter the numbers after the word "code" which will look something like this: 8TUNMC8V

Enter your code in the box provided in your shopping cart at the top of the page where it specifies code entry.

NO.  You can either use your online credit or a promo code. If you try to use both your reservation will get cancelled in the system at a later date.

The only exception is if you used a promo code to make your original reservation and are using your credit to reschedule.

If you are not sure, feel free to email our admin: info@napoliculinaryacademy.com

No. We do not give refunds for any reason.  You will only get an online credit that you can use for classes.  If you make a mistake in your online registration, you will not be given a refund.  If you cancel a class, you will not be given a refund. Class credits only.  So make sure the amount showing in your shopping card is correct prior to clicking the "Place Order" button because as soon as you click the button your card will get charged immediately. If you have any questions or need help with your registration, please email us at info@napoliculinaryacademy.com  We are happy to help

Log into your online account. In the upper left hand side of your screen under "My Account", you can click on the various tabs to read the information in your account.  This is also where you can cancel or edit your upcoming classes.

Yes, please bring your own aprons and tupperware for leftovers.  We do charge $5 for the use of our aprons.  We used to include the use of our aprons for free to all of our guests but unfortunately people kept taking them home :(

No. Discounts and GROUPONS cannot be combined.  You must either use a GROUPON or a promo code.  If you make a reservation using a combination the system will contact you at a later date informing you that it cancelled your reservation.

We have classes 12 months a year.  We add classes to the calendar as classes get filled a few months at a time.  If you are looking for a class in a month that hasn't been filled yet, just check the calendar at a later date.

We have a self-service online reservation system in our calendar

1. First read all of the instructions here in the FAQ tab

2. Click on our Calendar Tab in the Menu and Create your Account on the left side of your screen

3. Scroll through the calendar (we have classes all year long)

4. Click on a desired class to read the details of the class

5. Click on ADD TO CART to register for the class

6. If you have a voucher, coupon or gift certificate enter the numbers per the instructions here in the box provided then click APPLY

7. Enter the number of seats you want to reserve under QTY and click UPDATE ORDER

8. Click on SET ATTENDEE'S NAME and enter the names and phone numbers then click SAVE

9. Click on CHECKOUT

10. Read all of your shopping cart carefully to make sure it is correct prior to clicking PLACE ORDER or your credit card might get charged the wrong amount.

11. Enter your credit card information and click PLACE ORDER

1. Enter first voucher

2. Click "APPLY" button

3. Enter next voucher

4. Click "APPLY" button  etc....

1. Cancel the reservation per the instructions here in the FAQ

2. Make a new reservation

3. Enter the correct number of people in your party under QTY in your shopping cart

4. Click the "update order" button

5. Enter your voucher code in the space provided

6. Click the "apply" button

7. Click the "Account Credit" button

8. Click the "apply" button

9. Enter the names of the people in your party

10. Click the "checkout" button

Enter the code in your shopping cart where it says:GIFT CERTIFICATE, COUPON OR VOUCHER.  Then hit the "apply" button.  You must enter the numbers exactly as specified in our instructions here in the FAQ or the system will not accept your vouchers.

If you are using a gift certificate and a promo code in conjunction then follow this order:

 

 

- Enter number of seats under QTY and click the UPDATE ORDER button

 

- Then enter your gift certificate code in the box:    for example: K3K7HZTX

 

- Click Apply

 

- Then enter promo code in the box: for example COOK2

 

- Click Apply

 

We have some public classes that can accomodate vegetarians like our Art of Pizza-Making Class and the Spinach Lasagna Italian Class in addition to a few more.  Check the calendar for "vegetarian" classes. For any other dietary restrictions (i.e vegan, gluten-free or other food allergies),  you are welcome to reserve a private cooking class where we can customize the menu for your pleasure.  However, vouchers are only valid for public classes. For pricing information for private classes, please email us: info@napoliculinaryacademy.com

When you click on the class you want in the calendar, it will take you to your shopping cart. Under the QTY (which is quantity) type in the correct number of people then hit the update order button. You will see your cart update to the correct number of people. Always check your confirmation at the end to make sure you have the correct number of seats ordered.

FOR ALL GROUPON VOUCHERS USE CAPS NO LOWER CASE PLEASE

For Groupon Vouchers: Use the numbers under your barcode with no dashes or spaces. Also if your barcode number starts with a zero, enter your numbers without that first zero. It will look like this: 5879636 or this: JUHTRDPL

Yes

Yes. You will need to enter your voucher number in order to reserve your class. Your voucher will be redeemed as soon as you have completed the transaction. Therefore, even though you have not yet attended your class, your voucher will show as redeemed.  Your voucher needs to be redeemed prior to your class for administrative purposes. You do not need bring your voucher to the class.

We have a very strict 4 Day cancellation policy. No exceptions for any reason (including illness). So should you need to cancel or reschedule it must be done prior to 4 days to the start of your scheduled class in order to avoid voiding your voucher or forfeiting your payment/certificates. Please note that all voucher companies (Groupon) enforce this cancellation policy to protect their merchants.  NO REFUNDS FOR ANY REASON. ONLINE CREDIT ONLY WILL BE GIVEN IF CANCELLATION IS MADE BEFORE 4 DAYS OF YOUR CLASS DATE.  4 DAYS OR LESS PRIOR TO YOUR CLASS, NO CREDIT IS GIVEN. NO EXCEPTIONS. We appreciate your understanding with this issue.

We reccomend that you invite a friend or family member to take place if you have to cancel last minute in order to avoid voiding your voucher/certificate or forfeiting your payment. If you cannot send somebody in your place, then please cancel your reservation immediately so we are aware that you will not be attending.

Yes. Any child from 6 years old and up may participate with an accompanying paying adult (except for our adult-only classes). They are charged the same price as adults. Kids under 18 are not allowed to attend without a paying adult.

We are not like other cooking classes. In our class, you not only learn how to prepare mouth-watering dishes but you also get to enjoy a full meal. You will not leave our Academy hungry.

Yes. The class starts with a demonstration from the executive chef followed by the hands-on cooking in the kitchen.  You will be served your lunch/dinner after you finish cooking all of the courses. Therefore, it would be best to have a small snack prior to arrival.

About 5 minutes early to check in.

Dress is casual.  However, guests who are joining us for a date night or special event are always welcome to dress up.  Please note that open-toed shoes are not allowed in the kitchen for safety purposes. If wearing open toed shoes or high heels to the event just bring along safe shoes to wear in the kitchen while cooking. You can put your dress shoes back on when in the dining room during the demonstrations and when eating the lunch/dinner you prepared.

They average about 3 hours.

No outside food is allowed due to health regulations. The only exception is a birthday cake.  You can bring an unopened bottle of wine.  We do charge a $10 per bottle corkage fee. We are a full-service award-winning dining room with a beautiful Italian Cocktail Bar.  Beverages can be bought at our bar.

Yes. We charge a very small service fee of $8 per person for our incredibly hard-working student staff at our non-profit culinary academy.  We have Professional Executive Chefs who lead all of our fantastic classes.

However, the rest of our awesome kitchen staff (not including are Bar Staff) are our students who are in our Culinary Arts Management Program. These students assist our chefs as an internship requirement for their diploma and they do not receive a salary. They work hard at each class to make sure that all of our guests have a memorable event. 

Also we charge $5 for the use of our aprons so we do recommend that you bring your own aprons. We also recommend that our guest bring their own to-go containers from home.  We charge a small fee in our for the use of ours since we are a non-profit school, not a restaurant.

Yes.  We offer a variety of dishes in all of our classes and add new items all the time. Just click on the classes on the menu to view the menu of that day.  So you can take a 3 Course Italian class many times with us and learn something new.

*Yes.  Regardless of what kind of cooking class your voucher is for you can use it for any class you like.  There will be no extra charge for switching to a class of your choice with your voucher. For example, if you bought a voucher for a 3 Course Italian class but prefer to take a 3 Course International Class or Pizza Class, you can. The choice is yours. 

*Specially-Priced Events (i.e. Valentine's Day, Mother's Day Classes) are not included

Yes. We honor all expired vouchers with no extra charges.  Feel free register for a class of your choice using your expired vouchers.

Yes. Just click on the class that is full and click on the black waitlisting icon showing people, to be added to the waiting list. If a seat opens up, the reservation system will automatically send an email to all of the people on the waiting list at the same time. Then it is first come first serve as to which guest will get the open seat.  Please note that of our classes have over 100 people on the waiting lists each so the chances of getting a seat are very low.

Our classes offer a unique and fun experience for the whole family.  They have always been very popular and in high demand, therefore, they fill up quickly.  We add new classes to the schedule as classes fill up to accomodate all of our guests.  We offer classes mulitple times per week, all year long.

No. The Chefs and Kitchen Staff at the Academy do not have the answers to your class questions. The Director of Administration is the only person who coordinates all classes and can assist you with all of your questions and can be reached through email only: info@napoliculinaryacademy.com

If you call, the staff will only direct you to send an email. Also, please do not leave voicemails with any questions regarding cooking classes. The Academy staff can only assist by phone with questions about our Culinary Arts Diploma programs

1) Sign into your on-line account and click on “My Classes”  

2) Find the class you are canceling and click "Change”   

3) Click on the box in front of the registered names.

4) Click "cancel" to cancel that reservation

5) Go to the calendar and click on the new desired class

6) Add number of seats desired under QTY and click Update Order to save your entry. If you do not click "Update Order" the system will default to 1 seat

7) Click on Account Credit (to use the credit from your previously cancelled class)

8) If you used a promo code or a Groupon code for the original reservation, then enter the same promo code or Groupon code in the box provided and click the Apply button

9) You should now have a zero balance

 

Online payment via credit card is secure, fast, easy and will guarantee that your registration is processed immediately.
We are using a certificate : 128-bit SSL encryption.

Our online system allows us to accept Visa, Master Card, American Express and Discover.